Family, Humorous

AM I The Only One . . . who dreads making phone calls to any business?

By Donna Hale Chandler

It doesn’t matter if it is your doctor’s office or a company to ask for information. Keep your fingers crossed that you aren’t stuck in a never-ending loop when you try to navigate, “Please listen carefully as our menu options have changed.”

I thought yesterday would be a pretty typical day for me.  I was wrong! First, my laptop was frozen with a message to call Microsoft for instructions as to how to become active again.  The message included an 800 number for me to call for help.  I have gone through a few nonsense messages and strange behaviors from my computer and thankfully, knew enough not to call the phone number given.

I opened my handy dandy book of phone numbers and found a phone number for Microsoft Tech Support.  Thinking I would be back in business in a couple of minutes, I called the number and of course, was met with a menu with a variety of choices.  Tech Support was number 4.  Ah ha, ‘I’m cookin’ with gas’, as my mother used to say.  A voice came on the phone and I quickly explained my situation.

“It’s good you didn’t click on that screen or call that phone number.  This is a scam that has recently been going around.  I’m sorry I can’t help you but I will connect you to someone who can.  Please hold.”

This is where my ‘cookin’ with gas’ mentality turns to severe dread because I knew what was coming next.  Yes, I was disconnected.  Rather than call the same number, I grabbed my phone and googled the ‘Microsoft Tech Help’ phone number.  This produced a list of various numbers for various services.  Looking down through the list, I found Tech Support and quickly called. A recording answered that instructed me to go to Microsoft.com/tech support.  Remember my computer was frozen so I grabbed my phone, opened up Google, typed in the web address, and was taken to a screen that offered different suggestions for different problems.  None of the choices applied to me, but I spotted a chat box.  Wonderful!

I typed in ‘My Computer is Frozen’ as my question.  A ‘bot’ replied.  (I’m sure computer-savvy people have had occasions to deal with the bot.)  I was asked a series of questions.  The reply was, “I’m sorry I can’t help you with that, please call 888———.”

This is a new number for me so I called.  Recording answers with a menu for various situations, then, “For Tech Help please go to Microsoft.com/Tech Support”.  I’d already been there so I decided to call one of the other numbers that was listed in my Google search.  I tried 3 more numbers and each one had the same recording to go to the web page.  Yes, the home of the bot that couldn’t help me.

A light bulb appeared above my head suggesting that I switch tactics and call a local store that offers tech services.  It so happens, we have a service contract with them so I was confident in their ability to clear up this situation.  Why didn’t I think of this first?  Probably because I automatically followed the instructions on the screen that said ‘Call Microsoft’.  I already have this number in my phone, didn’t even need to search for it.  I was feeling pretty positive that I was close to a solution. When the phone was answered, a recording told me the hours they were open and for me to call back during business hours.  Again, my positive attitude tanked as I looked at the time.  It was 9:00 am and the store didn’t open until  10:00.   Dang, a delay.

Determined not to allow myself to get discouraged, I watched the clock and at 10:02, I called the number again.  Guess what?  A real person answered!  Shocking, I know.  He asked several questions.  Then I heard the dreaded, “I am going to transfer you, please hold.”  (sigh) I was doomed.  Surprise, surprise, within a couple of minutes another human being came on the phone.  Naturally, I was asked the same questions again.  It took some time, but I followed the instructions given to me, and finally, about 20 minutes later, I was up and running.

Whew, I felt like I’d already put in a day’s work.

However, once again, all on the same day, I was wrong.

Later in the day, when I turned on the TV, it also was frozen.

That is a story for another day.  I’ll just say that we still don’t have a working television. And I’m exhausted.

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AM I THE ONLY ONE . . . . . who has witnessed a miracle

Brain Surgery for a Headache
By: Donna Hale Chandler

It was shortly after lunch when my 25-year-old daughter first complained of a blinding headache, I wasn’t terribly concerned. I had been a sufferer of Cluster Headaches for years and knew that a headache does not automatically translate to ‘I have a brain tumor and only hours left to live.’ I simply assumed that I had passed on those bad headache genes to my youngest and gave her all the home remedy advice that had worked for me in the past.

However, nothing seemed effective for her. The headache would hit with blinding speed, last for hours and then finally ease allowing my daughter to function somewhat normally. One particularly painful day, I received a call to drive her to the emergency room. She felt her head was exploding, her vision was blurred, sounds were painful, altogether a miserable day.

After sitting in the ER waiting room for over an hour, she was ready to give up and go home. The bright lights and loud hospital noises were becoming more and more unbearable for her. At last, someone came for her, listened to the description of her pain, took her vitals and again left us to wait. At least this time we could dim the lights and pull the curtain to cut out a little bit of the noise.

A doctor finally appeared, looking concerned and over-worked. The first order of business, he announced, would be a CT scan.  My daughter was immediately on alert with dollar signs flashing amidst the bright lights. She asked the doctor if he could just give her something for the pain as she was without health insurance and a CT scan sounded like a pretty expensive procedure.

The elderly doctor stood firm, insisting that a CT scan be performed. After all there is not a price tag on one’s health. She received an injection to help with the pain and soon was whisked away for the scan. Again, the waiting began, this time for the results of the CT scan and to find out what test would be next. The doctor had mentioned a spinal tap and she was not at all thrilled with the idea of a foot-long needle being inserted into her back.

Suddenly there was a flurry of activity. Nurses appeared in mass with the doctor hurrying along behind them. At first it was difficult to understand what they were talking about. I heard the word ‘aneurism’ and had no idea what that could mean. But it seemed there was no time for lengthy explanations. There was a bleed in her brain which could bring about instant death or a severe stroke at any moment. A medical helicopter had been ordered to fly her to a bigger hospital in Ann Arbor, Michigan. Even though the new hospital was less than 10 miles away, driving there in an ambulance was not even considered.

As if by magic the small room suddenly filled with ‘helicopter people’. It seemed that everyone was asking different questions at the same time. I heard a young woman ask her, as she started an IV, “Do you have any allergies?” “Peanuts,” was her quick reply. “Ok,” the young woman quipped with a smile, “We promise to not serve peanuts on this flight.” With that, they were off and I was suddenly standing alone.

Once I arrived at St. Joseph Hospital in Ann Arbor, I found that she had already been taken in for yet more tests. Her father arrived and along with her we met with the doctor. A vessel in her brain was ‘leaking’ blood. Should it burst, the consequences would be dire. It was Sunday evening and they were trying to locate a brain surgeon for immediate surgery. 

Just as the doctor again came to us with news, her boyfriend came rushing into the examining room. We were advised that the best neurosurgeon for her situation had been located but he practiced out of Ford Hospital in Detroit. She would need to be transferred there immediately. The doctors felt that she was stable enough to be taken via ambulance the 50 miles to Detroit. So again, we prepared to leave one medical institution for another.

We watched in a daze as she was readied and then loaded into an ambulance. Once she was settled, we sprinted to our car to follow along. We had not even gotten out of Ann Arbor when the ambulance pulled into an empty store parking lot and stopped. ‘Oh dear’, we all thought, “Something has happened and this can’t be good.”

As we pulled in behind, the driver of the ambulance came trotting back to speak to us. He said that she seemed to be having a reaction to a medication and they would be taking her back to the Ann Arbor hospital as they weren’t comfortable continuing with her in her present condition.  As we started back the way we had just come, we were wondering what in the world could possibly happen next.

At the hospital, we realized that she had not been taken out of the ambulance and was being treated without moving her back inside. It was several minutes, which of course seemed like hours, that we stood quietly in the darkness waiting for an update. At last, the driver told us that she was again stable and they would be leaving for Detroit. They would be driving with lights and sirens and we were not to try to keep up with them. The driver assured us that once they delivered her, they would wait for us and direct us to her treatment room.

Sure enough, the driver was waiting for us and walked us through the emergency department to a treatment room where she seemed to be in an argument with a doctor. The doctor introduced himself as the neurosurgeon and explained that emergency brain surgery was needed right away but she was hesitating to sign the consent form. Even though she was heavily drugged, she had stayed awake and alert. She was insisting that she only came in for a headache, that she felt better, and that NO, she did not want anyone to shave her head and start poking around in her brain. The ‘discussion’ continued until she reluctantly scribbled her name across the form. As soon as the pen left the paper, everyone flew into action.

It was exactly midnight when all activity ceased. The waiting room was deadly quiet. It seemed that everything had happened so fast and very little had been explained to us.  We sat in the dim lights bewildered, could there possibly be any more surprises in store?

A nurse appeared out of the stillness, sat down beside us and said that she would be keeping us informed as to the progress of the surgery that was to take approximately eight hours. After that, our daughter would be taken to the Intensive Care Unit and would probably spend at least 14 days there. Once she was well enough, physical and occupational therapy would begin and it was very probable that her would remain for another 30 days with them before transitioning to another facility or perhaps, if all went extremely well, to her own home with in-home care.

The night crawled by slowly, until finally around 8 AM a nurse appeared by our side to let us know that everything went well. She had been taken to ICU and we would be able to see her very soon. I dared not ask about the prognosis. I didn’t want to face any bad news. I just wanted to see my youngest child.

A few minutes later we were shown to her room.  Her head was completely covered with bandages except the hair that had not been shaved was gathered into a braided ponytail and was sticking straight out of the top of those thick bandages. She was awake, alert, and knew where she was, what had happened, and who we were, so we were encouraged that at least that part of her memory was intact.

In only four days she was moved from the ICU unit to a private room. Three days later they allowed her to go home.  She had made a miraculous recovery with no need for physical or occupational therapy.

Ten days later when she went back to have the staples removed.  The attending nurse said that in her 25 years of nursing she had never removed staples from a patient who had had this particular surgery and GONE HOME. Every patient had still been hospitalized; some still in intensive care at staples removal.

Now for what should have been an extremely happy ending – but wasn’t quite. The astounding medical bills began to arrive. If you remember when we began, she was hesitant to have the very first test as she was without insurance. The business office helped her apply to different avenues of assistance but in each instance the answer was no. The two main reasons – she was not a single mother with children dependent upon her and the treatment/surgery did not leave her disabled. So, because she recovered and did not have kids, she was on her own with a mountain of debt that, in her lifetime she would never be able to pay. However, she was healthy and you can’t put a price on your health.

As I put these words to paper, it is 18 years later. My daughter is living near me in Florida and has no after effects. I count her as one of my greatest blessings and every time I see her, I marvel at her recovery. She was born on Valentine Day and at one time I called her my valentine but in March of 2004, she became my miracle.

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